Wave Spas Reviews - Read 4,855 Genuine Customer Reviews | www.wavespas.com (2024)

4.8

Based on 4,855 reviews

Shipping & Delivery

Delivery Methods

Courier

Average Delivery Time

Over A Month

On-time Delivery

Greater than 58%

Accurate And Undamaged Orders

Greater than 87%

Customer Service

Communication Channels

Email, Live Chat, Telephone

Queries Resolved In

Over A Week

Customer Service

3.1 out of 5

Returns & Refunds

Refunds Process

Difficult

Returns Process

Could Be Better

Wave Spas Reviews - Read 4,855 Genuine Customer Reviews | www.wavespas.com (1)

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas Reviews - Read 4,855 Genuine Customer Reviews | www.wavespas.com (9)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Stephen O

Verified Reviewer

Customer service for sale of replacement cover was second to none. They always strive to help you out with your query. I wouldn't hesitate to buy off them again. Their products are excellent.

Helpful Report

Helena C

Verified Buyer

Love my hot tub plenty of room for 6 people

Helpful Report

Elaine E

Verified Buyer

Very good company very reliable delivered on time would recommend

Helpful Report

Susan C

Verified Buyer

We purchased our Wave last year and plan to keep it up throughout winter this year as winter is much milder in recent years.This was our 3rd spa and without doubt the quality of the pool is better than any other portable spa on the market. Controls are easy to follow and the bubbles provides relief and therapeutic massage to muscles. Superb product and recommend strongly.

Helpful Report

Liz M

Verified Buyer

Great customer service and they listen to their customers

Helpful Report

Richard T

Verified Buyer

Can't live without mine. Has lasted well and runs perfectly. Worth every penny.

Helpful Report

Kevin B

Verified Buyer

Prompt service, Spa was delivered quickly and so easy to set up. Excellent service and great value for money. Highly recommended

Helpful Report

Daniela M

Verified Buyer

Absolutely amazing 🤩

Helpful Report

Gary R

Verified Buyer

Cracking hot tubs very good after sales support for what ever you require.

Helpful Report

Matthew G

Verified Buyer

Speedy delivery and products are well made.

Helpful Report

Anonymous

Verified Buyer

Fantastic

Helpful Report

Amy S

Verified Buyer

Fantastic service. Everything was delivered promptly. The hot tub and all the accessories I ordered are perfect!

Helpful Report

Sarah-jane C

Verified Buyer

Absolutely love my hot tub, it's helped tremendously with my knee injury. Takes a little longer to heat up than I expected but still wouldn't part with it.

Helpful Report

Amanda

Unverified Reviewer

Brilliant service, great product and fast delivery. We are very happy with our spa! Thanks wave!

Helpful Report

Claire B

Verified Reviewer

Thank you for the speedy service in Replacing my broken egg. I purchased the extended warranty for the one time fix and I received the new egg the day after you received it. Great service :)Thanks again Claire B

Helpful Report

Martin H

Verified Buyer

Excellent Service item as described/ordered 5*

Helpful Report

Anonymous

Verified Buyer

I've had my wave spa 2 years now and it's wonderful. Easy to set up, easy to look after, great for the aches and pains after a long day. When you need parts there easy to order.

Helpful Report

Julia M

Verified Buyer

Great service and spa. So easy to erect very sturdy.

Helpful Report

Helen R

Unverified Reviewer

The best customer service I have had in 15 years of internet purchasing. After initial leak problems and following extensive search for the leak my pool was replaced within two weeks of purchase. Well done and thank you.Helen Rowe

Helpful Report

Paul

Unverified Reviewer

We had a slight problem with the control box but had a live chat with Sam who sorted this immediately. Many Thanks.

Helpful Report

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Wave Spas is rated 4.8 based on 4,855 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.

Wave Spas Reviews - Read 4,855 Genuine Customer Reviews  | www.wavespas.com (2024)

FAQs

How much does a wave spa cost to run? ›

Our Rigid Foam tubs take approximately 27 hours to get to maximum temperature of 40°C (104°F) - the total cost to reach maximum temperature is £11.88. The average cost of powering all of our heater units for 1 hour is £0.44 Read our Blog for more info.

Should I leave my Wave spa on all the time? ›

Turning off your heater unit after use will cause the water temperature to drop drastically and you would have to reheat the water the next day from cold, this will use more energy to reheat from cold, compared to if you had left it running. We advise that you set the temperature to low (approx 30℃) when not in use.

Are portable spas worth the money? ›

They're affordable, they can be moved between indoor or outdoor locations and they're pretty straightforward to set up. An inflatable spa could be a great choice if this is your first hot tub purchase, you need a short-term spa solution or you're on a tight budget.

How long do portable spas last? ›

What is the expected lifespan of my inflatable spa? As long as instructions as per the manual are followed, Water chemistry is well maintained as well as correct filter care (including washing the filters weekly and replacing with brand new ones evey 4-6 weeks) these spas can last 2-3 years.

Is it cheaper to leave a hot tub on all the time? ›

It's cheaper and decreases electricity bills

Energy consumption to keep your hot tub running and the water warm at the desired water temperature is lower. Much less than heating it from cold. Frequently turning it off and on or lowering and raising the temperature increases hot tub running costs.

What is the average life of a spa? ›

Essentially, a spa's life span is based on a combination of two factors - spa quality and spa care. A hot tub can last anywhere from 5-20 years or more. Cheaper hot tubs made with lower quality materials won't last long. If those hot tubs are not well maintained, they may not last more than 5 years.

Should I shock my spa after every use? ›

In essence, shocking your hot tub or swim spa means adding a higher than usual dose of oxidiser chemicals to the water. This is also known as oxidising. We advise everyone to shock their water once a week to reduce bacteria and impurities. You can do this with one of two products; chlorine shock or non-chlorine shock.

Should I leave my hot tub jets on all the time? ›

One of the most common questions our team gets asked is "should I leave my hot tub on all the time?" Quite simply, the answer is yes... your hot tub is designed to be left switched on constantly and works best when it is left on all the time. Your hot tub is at it's most efficient if left to run 24/7.

Does a hot tub use a lot of electricity? ›

The more energy-efficient models will be on the lower end while older hot tubs and those who keep the heat going 24/7 will be on the higher end. The average hot tub is going to use approximately 7.5 kW per hour. If you're going to use your hot tub 30 hours a month, you would calculate 7.5 x 30 = 225.

What is the monthly cost of owning a hot tub? ›

On average, though, homeowners can expect to pay between $20 and $75 a month to run and maintain their hot tub. Of that, between $20 to $50 can be attributed exclusively to energy costs.

What are the downsides of inflatable hot tubs? ›

Cons of Inflatable Hot Tubs
  • Durability: Tend to be less durable than portable hot tubs.
  • Hydrotherapy: Limited jets and power, offering reduced therapeutic benefits.
  • Lifespan: Typically have a shorter lifespan.
  • Energy Efficiency: Often less energy-efficient.

How much value does a spa add to a home? ›

Here's the short answer: An in-ground spa will likely have little direct impact on your home's sale price. However, many buyers will be more excited about buying a home with a unique feature, such as a spa. A poorly maintained or non-functioning spa will hurt your home's value.

Which hot tubs last the longest? ›

If you invest in a higher-quality hot tub from leading brands, such as Jacuzzi® Hot Tubs or Bullfrog® Spas, you're able to drastically increase the expected lifespan. These kinds of hot tubs generally last anywhere from 10-15 years and can easily be stretched to 20 years if you take good care of them.

How often do spas need to be drained? ›

Draining and refilling your spa will be an important aspect of spa ownership. Many spas need to be drained and refilled every three to four months due to chemical build-up.

Do you leave a spa on all the time? ›

It's designed to stay on

In short, you shouldn't need to turn your hot tub off unless you're going away for 4 weeks or longer. If you use your hot tub infrequently, then instead of turning it off completely, we'd suggest leaving the spa running on a lower temperature.

How much electricity does a spa use per month? ›

The average cost to run a hot tub is around $20 to $100 per month or $240 to $1,200 annually in energy costs, which may vary based on size, temperature settings, and usage frequency. Modern hot tubs, especially those designed with energy efficiency in mind, can significantly lower these costs.

Is it expensive to run a spa? ›

Used the exact same amount, a well-insulated spa pool could cost as little as $30 a month! For comparison, the low quality spa pool would take up between 43-47% of your electric bill depending on where you reside. Meanwhile, a high quality spa pool would only be 6-7% of your monthly electric bill.

Is a hot tub cheaper to run than a Lay Z Spa? ›

When not heating, the water temperature drops up to 18% faster in competitor hot tubs. Lay-Z-Spa hot tubs overall use less energy and will in the long-run cost less to run.

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